At Vivid Aesthetics (referred to as “we,” “our,” or “us”), your privacy is of utmost importance to us. We are committed to safeguarding the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website or engage with our services, and outlines your rights regarding your personal data.

 Information We Collect

We may collect the following types of information:

Personal Identifiable Information (PII):

•   Name: To identify you.
•   Contact Information: Including email addresses, phone numbers, and postal addresses for communication purposes.
•   Billing Information: Such as credit/debit card details or other payment information for processing transactions.

Non-Personal Identifiable Information (Non-PII):

• Demographic Data: Gender, age, and preferences.
• Usage Data: IP addresses, browser types, operating systems, and how you interact with our website.
• Sensitive Personal Data (with consent): Information related to your health or medical conditions may be collected, for example, in relation to treatments or allergies. We only collect this information to enhance your experience and ensure your safety.

How We Use Your Information

We use your information in the following ways:

• To Provide Our Services: Information helps us manage bookings, deliver salon services, and communicate appointment reminders.
• For Billing and Payments: Process payments securely and manage billing and invoicing.
• Personalization: Tailor our services and website experience to suit your preferences.
• Marketing: Send you promotional offers, newsletters, and salon updates that may be of interest to you, provided you have opted in to receive such communications.
• Improving Our Services: Analyze usage trends and customer feedback to refine our services and offerings.
• Legal Obligations: Comply with legal and regulatory requirements, resolve disputes, and enforce our policies.

How We Share Your Information

We will never sell or rent your personal data. However, we may share your information in the following scenarios:

• With Service Providers: We work with trusted partners (e.g., payment processors, marketing platforms, IT service providers) who help us deliver services to you. These third parties are obligated to keep your data confidential.
• Legal Requirements: We may disclose your personal information if required by law or in response to valid requests from government authorities.
• Business Transfers: In the event of a merger, acquisition, or sale of our business, your personal information may be transferred as part of the transaction. We will notify you of any such changes.

We use cookies and similar tracking technologies to enhance your experience on our website:

• Cookies: These small files are stored on your device when you visit our website. They help us remember your preferences, understand website performance, and offer you a better user experience.
• Analytics Tools:  We may use third-party analytics tools (e.g., Google Analytics) to collect and analyze how users interact with our website. These tools may collect information such as your IP address, browser type, and the pages you visit.

You can choose to disable cookies through your browser settings, but this may impact your ability to use certain features on our website.

We take the security of your data seriously and implement industry-standard measures to protect it:

• Encryption: We use SSL encryption to protect sensitive data transmitted over the internet.
• Data Access: We restrict access to your personal information to employees and service providers who need it to perform their duties.
• Data Retention: We retain personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. When data is no longer needed, we securely delete or anonymize it.

You have the following rights concerning your personal information:

• Access: Request a copy of the personal data we hold about you.
• Correction: Update or correct your personal data if it is inaccurate or incomplete.
• Deletion: Request the deletion of your personal information, subject to legal obligations.
• Restriction of Processing: Ask us to limit how we process your data.
• Data Portability: Request that we transfer your data to another service provider in a structured, commonly used, and machine-readable format.
• Opt-Out: You may opt out of marketing communications at any time by clicking the unsubscribe link in our emails or contacting us directly.

To exercise these rights, please contact us

Our services are not directed at children under 16 years of age. We do not knowingly collect personal data from children. If we learn that we have collected information from a child under 16, we will take steps to delete that information promptly.

If you are accessing our website from outside India, please note that your information may be transferred to, stored, and processed in India. We ensure that your personal data is treated securely and in accordance with this Privacy Policy, regardless of where it is processed.

Our website may contain links to external websites not operated by us. We are not responsible for the privacy practices of such websites, and we encourage you to review their privacy policies.

We reserve the right to modify this Privacy Policy at any time. We will notify you of significant changes by posting the updated policy on our website and updating the effective date at the top. We recommend checking this page periodically to stay informed of any changes.